FAQ’S

Hopefully the below resources will answer any of your questions, if we missed anything please email us with your question.

WHAT MATERIAL IS USED FOR THE BACKDROPS & FLOORDROPS ?

Currently we offer 4 types of materials for our backdrops & floordrops.

  • PolyPro Paper
  • 13oz Smooth Matte Blockout Vinyl **NEW**
  • TextileBrite Fabric
  • Matte Vinyl Wall Appliqué

For a full description of our materials please visit About the Product.

WHAT TYPE OF PRINTER IS USED?

Backdrops Canada uses a professional large format water-based latex plotter printer which produces odourless backdrops/floordrops.

HOW MUCH IS SHIPPING?

Shipping is based on weight and package size and will be displayed during checkout. For more information on our shipping policies, please visit our Shipping & Returns page.

WHAT ARE THE PAYMENT OPTIONS?

Paypal, MasterCard and Visa.

Personal Cheques are accepted, however our product will not be shipped until the cheque has cleared.

Purchase Orders are accepted upon credit approval, email us for more details.

Interac E-transfers are now accepted, email us for approval.

HOW TO AVOID DAMAGE TO THE DROPS?

To avoid damage, including creases and scratches, handle your drops with care. Floors and backdrops can be rolled and stored in the shipping tube or laid/hung flat to avoid creasing. To help prevent creasing, do not fold your backdrops or floordrops.

PolyPro Paper is water resistant and tear resistant; however, no material is completely indestructible and taking care of your backdrops and floordrops is very important to make sure you get the most use from them. We recommend avoiding placing food on a PolyPro Paper drop. If you plan to use the drop on the floor under ‘hazardous’ situations (i.e. animals, children, cake smashes, etc.) we recommend you use a sheet of clear plexi-glass to protect your drop.

ALWAYS use caution when placing any objects that are not soft on the surface of the floordrops to ensure you don’t scratch the design! Keep in mind that this is a “printed” surface and can be scratched by items and/or props being dragged across the drop. Protective pads on your props will ensure that sharp edges are not rubbing against the drops. Also, always lifting and/or moving your props versus dragging them across the surface of the drop will help ensure your drops will last a long time.

DO NOT use harsh chemicals or abrasive products to clean drop.

WILL THE BACKDROP DESIGN BE CROPPED?

Please keep in mind proportion when you choose a specific design. The wider or taller you order a design the larger the graphic will be. Some designs are cropped based on the size you choose and others are transformed to fit the size.

HOW DO I PLACE A CUSTOM DESIGN ORDER?

We are happy to make a custom design from your own photographs or designs. The image must be high resolution and you MUST have explicit rights to the photograph or design.

You can place a CUSTOM ORDER ONLINE or email us directly to discuss your order.

If you have something in mind and can’t find it on our site, or are looking for a custom size please complete our Custom Request Form or email us – we are here to help!

HOW SOON WILL I RECEIVE MY ORDER?

Because of the large number of  backdrops available on our website, it would be virtually impossible to maintain inventory that would be available for immediate shipping. That is why each order is custom printed.

For Backdrops up to 60″ wide, please allow between 2 to 4* business days for your order to be processed and ready for shipping.

For Backdrops / Step & Repeat Media Walls larger than 60″ wide, please allow between 4 to 5* business days for your order to be processed and ready for shipping.

All orders are shipped directly from our supplier.

*During the holiday season please allow 6-8 business days. We try our best to get all orders out as soon as possible.

HOW CAN I RUSH MY ORDER?

Under Processing you will see an option called RUSH for an additional fee.

For Backdrops up to 60″ wide – Our standard 2-4 business day processing will be changed to RUSH 1 business day printing (this is in addition to the shipping method you select).

For Backdrops / Step & Repeat Media Walls larger than 60″ wide – Our standard 4-5 business day processing will be changed to RUSH 2-3 business day printing (this is in addition to the shipping method you select).

The status of your order will be updated online. Please login to check the status.

DO I NEED AN ACCOUNT?

An account is not required to place an order. Simply add items to your shopping cart then checkout. However, creating an account allows you to track the status of your order and allows us to keep you informed of new offers.

DO YOU ACCEPT ORDERS FROM OUTSIDE CANADA?

Backdrops Canada accepts orders from anywhere in North America. Orders outside of Canada may require shipping surcharges; however, you will be notified of these charges before your product is sent to print.

We are not responsible for Brokerage or duty fees.

CAN I RETURN AN ORDER?

Because of the custom nature of our product we DO NOT accept returns or exchanges on products.

We do our best to inspect each backdrop / floordrop order that is printed and each prop order that is shipped (before it leaves our shop) to ensure there are no defects.

If you receive an item that is defective, damaged in transit, or an incorrect design was sent to you in error – please email us at sales@backdropscanada.ca within 48 hours of receipt of product with the details of the defect along with photos. If you do not contact us within this time frame we reserve the right to deny an exchange of the defective / damaged / incorrect item. Please DO NOT use the defective products unless we instruct you to do so.

If there is a defect in the item, one that was NOT caused by the misuse of the item, we will issue you an exchange for the same item you ordered.