TURNAROUND & SHIPPING INFORMATION

Please keep in mind that turn around times are NOT guaranteed. We do our best to hit the projected timelines, but printing is a multi-step process.

Typically our turn around time is 2-4 business days (backdrops up to 60″ wide) or 4-5 business days (backdrops larger than 60″ wide) and then it is shipped. **During the holiday season our turn around time can extend up to 6-8 business days.**

Shipping is based on weight and package size.

If you have an account with us, we will notify you once your order has shipped and you will be able to track your order online.

All backdrops/floordrops are shipped in a heavy duty cardboard tube, which we suggest you use for storage of your drop. The price of the tube is included in your handling fee.

Shipping Times

Shipping times vary depending on location.

If you have an account with us, we will notify you once your order has shipped and you will be able to track your order online.

We CANNOT guarantee the arrival of your shipment by a specific date. We suggest that you do not schedule your photo shoots based on the arrival of these items until you have physically received your products.

We DO combine shipping for items shipped from the same locations.

Your backdrop or floordrop will arrive rolled inside of a heavy- duty cardboard shipping tube that is great for storing the drops when not in use.

You must ensure the shipping address associated with your payment is correct – this address is used to create your shipping label. Please contact us immediately if your shipping address is incorrect. If your package is addressed incorrectly based on the information you provided us, but is returned to us for non-delivery/non-order acceptance, you will be responsible for the additional shipping charges to re-send the package.

**NOTE: We do not ship to PO Boxes**

Once you receive your shipment we ask that you check your order within 48 hours of receipt of delivery for any defects or errors.

International Shipping

Backdrops Canada accepts orders from anywhere in North America. Orders outside of Canada may require shipping surcharges; however, you will be notified of these charges before your product is sent to print.

We are not responsible for Brokerage or duty fees.

CAN I PICK UP MY ORDER?

Yes, you are permitted to pick up your order to save on shipping costs. This option is provided during check-out.

Please note that you will be notified via email when your order is ready to be picked up. Please DO NOT arrive before you have received this email.

Pick up location:
Branded Inc.
6725 Millcreek Drive, Unit #7
Mississauga, Ontario

RETURN/EXCHANGE/DAMAGE/LOSS POLICY

Once an order has been printed it cannot be refunded.

Because of the custom nature of our product we DO NOT accept returns or exchanges on products.

We do our best to inspect each order that is printed and each prop order that is shipped (before it leaves our shop) to ensure there are no defects.

If an item that you receive is defective, damaged in transit, or an incorrect design was sent to you in error – please email us at sales@backdropscanada.ca within 48 hours of receipt of product with the details of the defect along with photos. If you do not contact us within this time frame we reserve the right to deny an exchange of the defective/damaged/incorrect item. Please DO NOT use the defective products unless we instruct you to.

If there is a defect in the item, one that was NOT caused by the misuse of the item, we will issue you an exchange for the same item you ordered.

If your shipment does not arrive within a reasonable amount of time (the time estimated by the carrier) after we inform you of the ship date please check the tracking number we’ve provided you to review the status of the package. If the package appears to be lost after the shipment has gone well beyond the “estimated” arrival date we would be happy to put a claim in with the shipping carrier if the package was of insurable value and we will work with you on a replacement.

We are an internet-based business. Our policy is to work with our clients via email communication. Electronic messaging is extremely vital to our business model. Email allows us to review all questions, concerns, or comments in detail and respond the best way possible with all of the required information. It also helps us keep records of all transactions details.

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